Last updated on May 17th 2024

Refund policy

• Except as provided below, Purchase Orders shall not be cancelled, and the purchase price shall not be refundable. Purchase Orders may only be cancelled if:
  1. The amount of carbon contained in the Material is not sufficient, under the discretion of the Company, for the manufacturing of Lab Grown Diamond at any size.
• All payments except a fixed cancellation fee will be returned to the Purchaser. There is no guarantee that Material will be returned in its original form. Material may be returned free of charge but in an altered form, for example Material may be in powder form due to attempted processing.
• All cancellations are subject to a fixed cancellation fee of USD ($) 300 to cover shipment and handling costs.

Replacement/returns

• No cancellation possible after the manufacturing process has started.

• After the stage where the Product is grown and cut (before further steps are taken, such as jewellery mounting and certification), the Company will shoot a picture of unfinished Product for the estimation of the Product’s dimension. The picture will be sent to Purchaser along with a payment invoice. Upon the sending of picture and the payment invoice, the balance of the amount payable becomes due immediately.

• If the Purchaser has not made payment within fifteen (15) calendar days after invoicing, a penalty of 0.1% of the amount payable under the Purchase Order per day will be charged, accruing as of the 10th day after the date of invoice issue.

• The final settlement of accounts for the Product shall be completed no later than five (5) working days before the date of delivery of the Product to the Purchaser or, for payments made by cheque, the final settlement of accounts shall be completed no later than fifteen working days before the date of delivery of the Product.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of any Refunds approved by Da Carat Story company , it’ll take 9-15 days for the refund to be processed to the end customer.